trust88 Privacy Policy

1Introduction

1.1 This Privacy Policy ("Policy") describes how trust88 ("we", "us", "the Company") collects, processes, stores, and shares personal information in connection with your use of the trust88 Platform, accessible at trust88.club, including all associated services, mobile-optimised pages, and member account functions.

1.2 trust88 is committed to protecting the privacy and personal data of all members, prospective members, and visitors to the Platform, including Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Ipoh, and all other regions of Malaysia.

1.3 By registering an account or continuing to use the trust88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform and may request account closure in accordance with the account termination provisions in the trust88 Terms & Conditions.

1.4 This Policy should be read in conjunction with the trust88 Terms & Conditions, which govern the overall relationship between you and trust88. In the event of a conflict between this Policy and the Terms & Conditions regarding data matters, this Policy shall prevail.

2Personal Data We Collect

2.1 trust88 collects the following categories of personal data in connection with the provision of its services:

Category	Data Collected	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number, photograph	Account registration, KYC verification, age verification
Contact Data	Email address, Malaysian mobile number, residential address	Account communication, OTP delivery, withdrawal processing
Financial Data	Payment method identifiers (e.g., masked bank account numbers, e-wallet IDs), transaction history	Deposits, withdrawals, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session tokens	Security monitoring, fraud detection, platform optimisation
Usage Data	Game history, betting history, session duration, navigation patterns, feature interactions	Service improvement, responsible gaming monitoring, personalisation
Communication Data	Support chat transcripts, email correspondence, submitted feedback	Customer service, dispute resolution, quality assurance

2.2 Where trust88 requests optional information (such as preferred contact language or bonus preferences), the provision of such information is entirely voluntary and non-provision will not affect your ability to use the Platform.

3How We Collect Your Data

3.1 trust88 collects personal data through the following means:

• Direct submission — information you provide during account registration, KYC verification, deposit and withdrawal requests, support interactions, and promotional claim forms;
• Automated technical collection — data gathered automatically when you interact with the Platform, including cookies, session logs, IP address records, and device fingerprinting for fraud prevention;
• Third-party sources — identity verification data from KYC service providers, fraud screening data from security partners, and payment processing data from authorised payment service providers including Touch n Go, Boost, Maybank, and CIMB;
• Public sources — where applicable and permitted by law, trust88 may supplement its records with publicly available information for fraud prevention and compliance purposes.

4How We Use Your Personal Data

4.1 trust88 uses your personal data for the following purposes:

• To create, maintain, and administer your trust88 member account;
• To process deposits and withdrawal transactions in MYR via your chosen payment method;
• To verify your identity and age (21 years minimum) in compliance with applicable gaming authority requirements;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• To detect and prevent fraud, collusion, bonus abuse, and other prohibited conduct under the trust88 Terms & Conditions;
• To provide customer support and resolve disputes;
• To send you transactional communications including deposit confirmations, withdrawal notifications, and security alerts;
• To send promotional communications, where you have consented to receive such communications or where trust88 has a legitimate interest in doing so — you may opt out of marketing communications at any time;
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour, and to deliver appropriate responsible gaming interventions;
• To improve Platform functionality, user experience, and game content based on aggregated and anonymised usage analysis.

4.2 trust88 does not use automated decision-making (including profiling) that produces legal or similarly significant effects on members, except where required for fraud detection and AML compliance, in which case affected members will be notified and provided a right to human review where applicable.

5Legal Basis for Processing

5.1 trust88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the member services agreement, including account administration, payment processing, and game delivery;
• Legal obligation — processing required to comply with KYC, AML, and gaming authority regulatory requirements;
• Legitimate interests — processing carried out in the legitimate interests of trust88, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights;
• Consent — processing of data for marketing communications and optional personalisation features, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

6.1 trust88 does not sell your personal data to third parties. We share your data only in the following circumstances and with the following categories of recipients:

• Payment service providers — to process MYR deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, GrabPay, and other authorised payment partners;
• Identity verification providers — to perform KYC and age verification checks in compliance with applicable requirements;
• Fraud prevention and security services — to detect and prevent fraudulent activity, account takeover attempts, and related security threats;
• Game content providers — limited session and account data shared with licensed game providers (such as live dealer studio operators and slot software providers) strictly as necessary to deliver game content;
• Regulatory and law enforcement authorities — where trust88 is required by applicable law, court order, or regulatory instruction to disclose personal data;
• Professional advisers — legal, audit, and compliance professionals bound by professional confidentiality obligations where disclosure is necessary for legitimate business purposes.

6.2 All third parties with whom trust88 shares personal data are required to maintain appropriate data protection standards and are prohibited from using member data for any purpose other than the specific purpose for which it was shared.

7Cookies & Tracking Technologies

7.1 trust88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies — required for Platform functionality including session management, authentication, and security features. These cannot be disabled without impairing Platform use;
• Performance cookies — anonymous analytics to understand how members interact with the Platform, used to identify areas for improvement;
• Functional cookies — to remember your preferences such as preferred language, display settings, and last-accessed game categories;
• Security cookies — used for fraud detection, bot identification, and account takeover prevention.

7.2 trust88 does not deploy third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertising on external platforms.

7.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the trust88 Platform.

8Data Retention

8.1 trust88 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data — retained for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements;
• Financial transaction records — retained for a minimum of 7 years following each transaction, as required by applicable financial record-keeping obligations;
• Game history and wagering records — retained for a minimum of 3 years;
• Support communications — retained for 2 years following resolution of the relevant matter;
• Marketing consent records — retained for the duration of the member relationship and for 2 years following withdrawal of consent or account closure.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction.

9Your Data Rights

9.1 Subject to applicable law and any overriding regulatory obligations, you have the following rights with respect to your personal data held by trust88:

• Right of access — to request a copy of the personal data trust88 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right of erasure — to request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations;
• Right to restrict processing — to request that trust88 limit its processing of your data in specific circumstances;
• Right to data portability — to receive a copy of data you have provided to trust88 in a structured, machine-readable format, where technically feasible;
• Right to object — to object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent — to withdraw consent for processing activities that are based on consent, without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact trust88 support with a written request. trust88 will respond within 30 calendar days. Where a request is complex or involves a large volume of data, trust88 may extend this period by a further 60 days, in which case you will be notified of the extension and the reasons for it.

10Children's Privacy

10.1 The trust88 Platform is strictly for individuals aged 21 years and above. trust88 does not knowingly collect personal data from individuals under the age of 21. If trust88 becomes aware that personal data has been collected from an individual under 21, it will take immediate steps to delete that data and permanently suspend the relevant account.

10.2 If you believe that trust88 may have inadvertently collected personal data from a minor, please contact our support team immediately so that appropriate action can be taken.

11Security Measures

11.1 trust88 implements the following technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• AES-256 encryption for data stored at rest;
• TLS 1.3 encryption for all data transmitted between your device and trust88 servers;
• Role-based access controls limiting data access to authorised personnel only;
• Multi-factor authentication required for all administrative access to production data systems;
• Regular penetration testing and security audits conducted by independent security professionals;
• 24/7 security monitoring and automated intrusion detection systems;
• Segregated player fund accounts to prevent commingling with operational funds.

11.2 Notwithstanding the foregoing, no system of data transmission or storage is completely secure. trust88 cannot guarantee absolute security and accepts no liability for breaches that occur despite the implementation of the above measures, provided trust88 has complied with its obligations under this Policy and applicable law.

12Changes to This Policy

12.1 trust88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to members via email to the registered address and/or through a prominent notice on the Platform, no less than 14 days before the changes take effect.

12.2 Continued use of the trust88 Platform following notification of changes constitutes your acceptance of the revised Policy. If you do not agree to any revised terms, you must discontinue Platform use and may request account closure.

12.3 The date of the most recent revision is displayed at the top of this document. Archived versions of prior policies are available on request.

13Contact & Data Enquiries

13.1 For all privacy-related enquiries, data access requests, complaints, or concerns regarding trust88's handling of your personal data, please contact our support team which operates 24 hours a day, 7 days a week.

13.2 Written data protection enquiries may be directed to: [email protected]. Please include "Data Privacy Request" in your subject line and provide sufficient detail to enable trust88 to identify your account and understand the nature of your request.

13.3 trust88 is committed to resolving all privacy complaints promptly and fairly. If you are dissatisfied with trust88's response to a data-related complaint, you may escalate the matter to the applicable regulatory authority in accordance with your rights under applicable data protection law.